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360 feedback (feedback service)

All round performance feedback

Service
Cost: Fee

360° feedback, literally provides individuals with all-round performance feedback from colleagues, manager(s), direct reports, customers and others. Business Doctors provide a uniquely versatile 360 feedback service, mainly online but using other distribution media if required.

Cost Explanation: Bespoke pricing subject to business size, budget and delivery approach.

We design and tailor the questionnaire to the client's specifications. 15-20 questions cover a full range of important performance and behaviour criteria. Comments are given after each question. We agree all of the other variables - the scale, the list of respondents and their relationships, any additional questions, with the client.
We also agree the reporting back procedure before we start.

Respondents or "raters" are drawn from those people who know the recipient or "subject", and should be from a range of different relationships, to achieve a true 360° perspective.
In addition, each "subject" answers the same questions about himself or herself.
Orientation or Alignment of participants

We set up an "orientation" or "Alignment" session for all participants (subjects and raters) to ensure that everyone understands the concept and the procedures. In our experience this increases both the response rate and the quality of responses.
Reporting

We produce an individual report for each participant. The report is tailored to the client's requirements, but includes the averaged numeric ratings, a comparison of the raters' feedback with the subject's own self rating, and all the comments.

We present and review each report one-to-one with the "subject", off-site and off-line. In our one-to-one review we encourage the "subject", having digested the feedback, to produce a personal development plan or action plan to be discussed with his or her manager.

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